Warranty & Return
Thank you for your interest in the products and services of AlfredCamera. We hope you have a great experience with us.
As with any shopping experience, there are a 14-day money-back guarantee and limited warranty claims applied to AlfredCamera’s physical goods, and only for physical goods, purchased from AlfredCamera.
14-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 14 days after the delivery. Once the returned item arrives back in Alfred’s warehouse for inspection, the refund process will begin. We will refund the money to the payment method used by the purchaser.
- The return must include all accessories and original packaging
- The returned item has no damage caused by physical abuse, accident, natural disaster, or use which is different from Alfred's advice and instructions
- For non-quality related warranty claims, the buyer is responsible for shipping costs
- For non-quality related warranty claims, Alfred refunds the cost of the product itself
- Returns may be rejected if the product does not meet the above requirements
Limited Warranty Claims for Quality-Related Issues
- Claims submitted beyond the original one-year limited warranty period
- After the initial 14 days after purchase, any issue that is NOT quality-related
- Problems that result from external causes such as accidents or misuse (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Problems that result from usage that is not in accordance with product instructions
- Products submitted without valid proof of purchase (e.g. Order number, Sales invoice, or Dated sales receipt)
- Products that are lost or stolen
Return Shipping Fee
You will be responsible for paying your own shipping costs for returning your item. Please reach out to us via the in-app “Report an Issue” channel if you have any further questions or concerns.
Received Damaged Product
In the unlikely event that a product arrived damaged, the customer must contact Alfred Support within 48 hours of receipt. You must include photos of the issue and the tracking number on your package.