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Why Do My Wireless Cameras Keep Disconnecting? | 5 Quick Fixes

Everyone wants to stay on top of what goes on inside and outside their property, but there’s always times when internet security cameras go offline.

The longer the security camera stays disconnected, the more vulnerable people feel about their home’s and loved ones’ security.

So, why do internet cameras disconnect, and what should you do about it?

What Might Cause Your Security Cameras to Go Offline

Security cameras go offline for two principal reasons. It’s either too far away from the router, or there is insufficient bandwidth.

But there are other factors that can also contribute to disconnecting a security camera from the internet.

1. Weak Wireless Internet Signal

For example, placing the security camera 30 feet from the router might increase the chances of the device going offline than positioning it within 10 feet of the router.

2. Low Bandwidth 

speedtest app screenshot

When a wireless security camera’s firmware is out of date, it leads to instabilities and inconsistencies in device-system communication.

It’s one of the reasons a security cam might disconnect more frequently than usual.

4. Problems with Networking Equipment

An overlooked reason as to why wireless cameras disconnect frequently is an inherent problem in the networking equipment, such as the router, Ethernet cables, and network switches.

Routers connect to the internet via cables, which can get broken or damaged over time. Rats or other pests might nibble on the wiring sheath.

Low-quality routers might have poor signal transmission capabilities or be unable to accommodate the internet service’s bandwidth. Network switches might fail over time, causing issues in signal stability.

5. Issues with the IP Camera Power Source

People can expect security cameras to go offline during or after a severe storm. Other natural or manmade disasters cause electricity sources to be destroyed or cut off momentarily.

Problems with the internet service provider can make the security camera go offline. Like power outages, internet service disruptions can occur after severe weather.

Sometimes, companies disconnect the internet service because of nonpayment of bills.

Maintenance work at internet service networks will also disrupt communication between routers and internet-connected devices, such as wireless security cameras.

Providers usually notify their customers of any expected disruptions so users can anticipate the outage.

5 Ways to Fix WiFi Connection Issues

Knowing what might cause a wireless security camera to go offline ensures continued family and property safety because it lays the foundation for fixing such problems. Find out more about fixing common issues with Wi-Fi below.

1. Reposition the security camera next to the Wi-Fi router

One of the easiest solutions to wireless security camera connection issues is to relocate it closer to the Wi-Fi router. If you can’t move the security camera, bring the router closer to the camera.

NETGEAR Wi-Fi Range Extender EX6120
Image via Amazon

2. Upgrade bandwidth

speedtest app

If it’s clear that the devices are eating up bandwidth, it might be worth requesting an upgrade for the internet service provider, so long as increased monthly bills aren’t an issue.

For tighter budgets, consider reducing the security camera’s video image quality to minimize bandwidth usage.

3. Modify the security camera’s wireless channel

Check all wireless devices to determine which channel they use, and choose the least used channel for the security camera.

For example, in a household that has ten 5GHz devices and only two 2.4GHz gadgets, one could tweak the security camera to work with the 2.4GHz frequency. On that note, most security cameras work with 2.4GHz, not 5GHz.

Also make sure that the two networks have different names. If they share a name, devices may struggle to connect, or connect to the incorrect network.

4. Update the security camera’s firmware

Modern tech companies roll out products faster than ever before. The software on the security camera you just bought might already be obsolete in a month. 

However, there’s no need to ditch old security cams because firmware updates allow it to remain competitive and address any potential performance issues.

5. Consider installing the camera’s “Client Solution” 

I was able to fix it by installing the ReoLink Client for Windows. Once I connected to the camera with that, I switched it from DHCP to Static and set the IP address to what is [sic] was at the moment. I then reserved that IP on my router. It hasn’t dropped the connection once now with continuous recording enabled.”

Hence, the DHCP provides another IP configuration if the security camera disconnects from the internet. The IP address might be different.

Turning the client-server protocol to “Static” prevents the system from automatically assigning internet configuration to the wireless security camera. Instead, the unique IP address stays the same.


Why does my security camera keep losing signal?

A security camera will keep losing signal if it is too far from the router, the bandwidth cannot accommodate all internet-connected devices, or there are issues with the networking equipment (e.g. ethernet cables).

What interferes with WiFi cameras?

Devices that use wireless internet radio signals can interfere with Wi-Fi cameras when close by. Cordless phones, mobile phones, radio transmission towers, local wireless networks, microwave ovens, radar systems, and medical systems use radio frequencies to connect with source technologies. These items can also congest radio waves, which could make it almost impossible for the WiFi camera to maintain the recommended signal strength if there was significant congestion.

Why does my IP camera lose connection?

Poor internet connection is the most common reason why an IP camera loses connection. It’s also possible to lose connection as a result of changes to the IP address settings, firewall, and bandwidth.

Will a 2.4GHz camera work on 5GHz?

No, a 2.4GHz security camera will not work on a 5GHz wireless internet system unless it has a dual-band capability. A dual-band device operates on both 2.4GHz and 5GHz radio frequencies. 

Can wireless cameras work without the internet?

Yes, wireless cameras work without the internet. However, most won’t exhibit the optimal level of functionality without W-iFi. Wireless security cameras need the internet to upload video data to viewing devices and download user-initiated controls from connected gadgets, such as smartphones, PCs, and tablets. It can record videos and store them on SD cards.


A weak internet signal and exceptionally low bandwidth can disconnect wireless security cameras more frequently than necessary. Other factors might also come into play, but knowledge of the causes should determine the best course of action, while the tips above will help fix the problem.