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Garantia e Retorno

Obrigado pelo seu interesse nos produtos e serviços do AlfredCamera. Esperamos que você tenha uma ótima experiência conosco.

Como em qualquer experiência de compras, há uma garantia de reembolso de 14 dias e reivindicações de garantia limitadas aplicadas aos bens físicos da AlfredCamera, e apenas para bens físicos, comprados de AlfredCamera.

14-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 14 days after the delivery. Once the returned item arrives back in AlfredCamera’s warehouse for inspection, the refund process will begin. We will refund the money to the payment method used by the purchaser.

Please know that:
  1. The return must include all accessories and original packaging
  2. The returned item has no damage caused by physical abuse, accident, natural disaster, or use which is different from AlfredCamera's advice and instructions
  3. For non-quality related warranty claims, the buyer is responsible for shipping costs
  4. For non-quality related warranty claims, AlfredCamera refunds the cost of the product itself
  5. Returns may be rejected if the product does not meet the above requirements

Reivindicações Limitadas de Garantia para Issues Relacionados à Qualidade

This limited warranty covers defects in materials and workmanship in your AlfredCamera products for one year from the date you receive the product. AlfredCamera will either replace any defective product or component or accept the return of the product, and issue a refund to the original purchaser. The refund can only be sent back to the original payment method used to make the initial purchase. The following are NOT covered by the Limited Warranty:
  1. Claims submitted beyond the original one-year limited warranty period
  2. After the initial 14 days after purchase, any issue that is NOT quality-related
  3. Problems that result from external causes such as accidents or misuse (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  4. Problems that result from usage that is not in accordance with product instructions
  5. Products submitted without valid proof of purchase (e.g. Order number, Sales invoice, or Dated sales receipt)
  6. Products that are lost or stolen

Taxa de Entrega Devolução

You will be responsible for paying your own shipping costs for returning your item. Please reach out to us via the in-app “Report an Issue” channel if you have any further questions or concerns.

Recebeu produto danificado

In the unlikely event that a product arrived damaged, the customer must contact AlfredCamera Support within 48 hours of receipt. You must include photos of the issue and the tracking number on your package.