保固與退換貨政策

Thank you for your interest in the products and services of AlfredCamera. We hope you have a great experience with us.

As with any shopping experience, there are a 14-day money-back guarantee and limited warranty claims applied to AlfredCamera’s physical goods, and only for physical goods, purchased from AlfredCamera.

14-Day Money-Back Guarantee for Any Reason
Limited Warranty Claims for Quality-Related Issues
Return shipping fee

14-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 14 days after the delivery. Once the returned item arrives back in Alfred’s warehouse for inspection, the refund process will begin. We will refund the money to the payment method used by the purchaser.

Please know that:

The return must include all accessories and original packaging
The returned item has no damage caused by physical abuse, accident, natural disaster, or use which is different from AlfredCamera's advice and instructions
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, AlfredCamera refunds the cost of the product itself
Returns may be rejected if the product does not meet the above requirements

Limited Warranty Claims for Quality-Related Issues

This limited warranty covers defects in materials and workmanship in your AlfredCamera products for one year from the date you receive the product. AlfredCamera will either replace any defective product or component or accept the return of the product, and issue a refund to the original purchaser. The refund can only be sent back to the original payment method used to make the initial purchase. The following are NOT covered by the Limited Warranty:

Claims submitted beyond the original one-year limited warranty period
After the initial 14 days after purchase, any issue that is NOT quality-related
Problems that result from external causes such as accidents or misuse (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Problems that result from usage that is not in accordance with product instructions
Products submitted without valid proof of purchase (e.g. Order number, Sales invoice, or Dated sales receipt)
Products that are lost or stolen

Return Shipping Fee

You will be responsible for paying your own shipping costs for returning your item. Please reach out to us via the in-app “Report an Issue” channel if you have any further questions or concerns.

Received Damaged Product

In the unlikely event that a product arrived damaged, the customer must contact AlfredCamera Support within 48 hours of receipt. You must include photos of the issue and the tracking number on your package.