Ya me he suscrito a Premiun pero no hace el upgrade el app


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer
Device Model Name: Iphone 7
OS Version: IOS 12.1.4
AppVersion: Version 2.1.1 (build 1024)

Por favor realizar el upgrade de mi cuenta, he cancelado una suscripcion desde el dia de ayer y no actualiza las funciones del premiun.

Build your FREE home security system by downloading Alfred:



Our apologies: there might have been a temporary glitch.

Have you tried to restore your purchase by tapping this icon in payment page?

If you purchased 1-month membership, don’t forget to choose the 1-month plan on the left before you tap on the “i” icon.

Also, have you tried to log into Alfred with other Gmail accounts? If so, please provide a complete list of such account so that we can help you check which account is associated with the purchase. Thank you!


Hola, le di click en el icono de “i”, le di click en recuperar compra y me actualizo el aplicativo. Gracias.



Thanks for keeping us posted!

Glad to hear that you have upgraded successfully. We hope you enjoy Alred Premium as much as we do. :slight_smile:

Let us know if you have any question/feedback in the future.