Why won't my clips delete?


Why don’t my video clips delete after I delete them? It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera. The viewer phone.
Device Model Name: Samsung Galaxy S5
OS Version: Newest
AppVersion: ??

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Hi @jeremiahsanchez16,

Thank you so much for joining us at Alfred Center!

This could happen when your Viewer is not connected to a stable connection. In that case, only the cached copies on your device will be deleted. However, next time the Viewer requests the Events, the ones that are still on the server will show up again.

You can try to clear cache or make sure your Viewer is connected to solve this problem.

Let me know if it helps!


No sorry this didn’t help. Nothing is deleting. I have a great connection on WiFi and 4G LTE and still nothing works.


Hi @jeremiahsanchez16,

Thank you for the reply!

We took a look at the logs and it seems like our server never got the requests.

Could you check out this tutorial and try again?

Keep me posted!