Why so many still images all of a sudden?


#1

Just today I’m noticing an abundance of still images instead of videos on all of my cameras. Is there a reason why? Still images are not as helpful


#2

Hi @stevensfamilycameras,

Thank you for reaching out!

Could you check if your Camera device is running out of internal storage space?

Let me know if this helps!


#3

For the past week I’ve noticed a lot of still images instead of videos. My camera isn’t running out of storage space too. What could it be?


#4

This happened to me too. In my case it was connection problems.


#5

This problem is persisting… I can see images but no videos. Pls help, images alone don’t help


#6

I’m getting a lot more stills since I signed up for HD service. Do I need to go back to sd for this to stop?

Thanks,

Chris


#7

With me that was internet slow downs. I believed alfred takes snaps at that time.
Best


#8

Hi @hasselmrchrs,

Welcome to Alfred Center!

There are two possible reasons that could cause this:

  1. Your connection is not very stable.

What Alfred does when an Event is generated is uploading a snapshot first. In a few seconds, the video should follow. If the Internet is cut off before the video can be uploaded, however, only the snapshot will be available.

Please connect your Camera to a more stable internet to solve this issue.

  1. Your Camera Phone is running out of internal storage space.

Please free up some space to see if that fixes the problem.

Let us know if it helps!