Why do I see Alfred's logo instead of video thumbnails in the Event Book?

build your free home security system by downloading Alfred

If you see the Alfred logo instead of Event thumbnails, there are two things we need you to check:

1. Make sure your Viewer is properly connected to the Internet.
If the signal is weak where you are, Alfred will experience problems downloading the thumbnails. It is similar to trying to watch YouTube when your connection is poor. The video will keep buffering.

2. Make sure there is enough internal storage space on the Camera device.
If your Camera device is running out of internal storage space, you might also see this.

If none of the above seems to be the problem, please contact us so that we can look into it for you!

Build your FREE home security system by downloading Alfred:

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為什麼我在事件簿裡一直看到阿福管家的logo 而不是影片縮圖?

build your free home security system by downloading Alfred

如果你在事件簿裡看到阿福管家的logo而不是影片縮圖,請你檢查以下的兩件事:

1. 確認監控端連線狀況良好
如果信號太弱,影片可能無法下載到監控端。有點像在連線不良的時候看Youtube,會一直緩衝。

2. 確認相機端有足夠的內部儲存空間
如果相機裝置的內部儲存空間有限,也有可能發生這個狀況。

如果不是連線或是儲存空間的問題,請聯絡我們,讓我們幫您解決!

Build your FREE home security system by downloading Alfred:

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