Why cant i recover my deleted videos

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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Hi @hello14113 ,

Thank you for reaching out to Alfred!

Your videos are kept on Alfred’s cloud for 7 days before they are automatically deleted, or until they are manually deleted before the 7 days are up. However, once they are gone, there is no way to recover them.

Please save/download your videos by following the instructions here in the future:

Hope it helps!

I know but I sent it to my email so I can save it then I deleted it from Alfred cause I sent it to my email but when I deleted it from my Alfred it it also took it off my email I wanted it to save on my email wh
y did it delete from my email

@hello14113 because you emailed the link not the video.

1 Like

Hi @hello14113,

Thanks for reaching out!

When you sent the video link to your Email, your videos will be stored at Moment. Thus, If you have deleted the videos in Moment, your links are no longer valid as a result.

Please save/download your videos by following the instructions here in the future:

Hope it helps!

A video was Deleted and i didnt do it