When i record where does it save to

recording

#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer
Device Model Name: samsung s8
OS Version:
AppVersion: the newest only downloaded yesterday

Lets me record makes the noise to record, however the recordings do not show up in moments and they do not show up stored in my phone. I have checked all permissions and they are all enabled to allow storage.


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#2

Hi Jenny,

Glad to see you joining us at Alfred Center!

There are two possible reasons that could cause this:

  1. Your connection is not very stable.

Please connect your Camera to a more stable internet to prevent this issue from happening again.

  1. Your Camera Phone is running out of internal storage space.

Please free up some space to see if that fixes the problem.

Keep us posted!