What is the server ? And randomly that area is saying off, but it has also been blank? Curious what it should say?


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name: e6810 kyocera
OS Version: 8.1
AppVersion: newest


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#2

Hi,

Thank you for the inquiry!

You see the ““Server Off”” means you do not need additional server to help your Camera and Viewer build the P2P connection. There is no definite relation with your network connection.

Do you find anything working abnormally on your device? Keep us posted!