What is that little circle on the screen of the camera that takes the video not on the viewer device


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

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Hi @victoriamhewitt,

Thank you for reaching out to Alfred!

Do you mean the yellow circle on camera list while your Camera Phone goes offline? If you see a yellow circle, please tap on it to see if the Camera can be woken up. If that fails, the only way to bring it back online is regaining physical access to the device.

Please run a quick Camera Health Check to see if the power supply/connection can be improved:

Hope it helps!


No it didn’t
Its a little cirlcle in the middle of the screen that records