? what does this mean c397db34@my-alfred.com


#1

i just found this under my contacts and have no clue what it means. i have had a hacker in the past and wonder if this is one of his hacking codes or something

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


Build your FREE home security system by downloading Alfred:


#2

I would like to know as well. I have the same issue and have previously contacted support before about events being deleted.
Ty for ur attention brockangela133@gmail.com


#3

Hi,

Alfred currently leverages Google Chat as a communication mechanism to achieve device-to-device messaging, online/offline detection, for all your devices and the devices shared to/from other Alfred users. We understand your concern and we are also working on removing this dependency as soon as possible.

Also, could you please update Alfred on your Viewer phone to the latest version?
https://play.google.com/store/apps/details?id=com.ivuu

After the update, you can remove accountname@my-alfred.com from your Contacts.