Viewing phone not connecting to mobile data

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  1. App version (You can find it on the About page):

  2. Which device has the problem (Viewer or Camera name):

  3. Description (Any screenshot or video would be very helpful):

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My viewing phone has started showing not connected to the internet when I am on mobile data. Works completely find at home on wifi but not when I am not at home and in mobile data

At home if I cut my wifi off it stops viewing, tried it on another phone we have, same thing happened… anyone else?

Yes. Multiple times over last few months. Have to wait until I can connect via wifi, then usually am able to connect via mobile data until problem occurs again in near future. Frustrating and concerning when necessary to view what’s happening in my home.