Viewer not recording motions


#1

Alfred is installed according to the prompts but does not record motions of individuals entering/exiting my apt/unit. (I have entered/exited without the camera picking up on my image :neutral_face:). What could be the problem? I have checked the sensitivity and everything.


#2

Yes. often happened to me too


#3

Hi @bbzyldl8 and @wanchings,

Thank you for reaching out!

Would you mind trying to switch Motion Detection Reminder off and see if this still happens?

Keep me posted!


#4

Motion Detector Reminders is not an option in the menu so I have no idea about it to make any adjustments.


#5

Hi @bbzyldl8,

Thank you for the reply!

I took a look. For the moment, both of your devices are set as Cameras.

I need you to try two things for me:

  1. Switch one of your devices to Viewer:
  1. Update Alfred on your iPad.

Afterwards, you should be able to watch live feed as well as getting Motion Detection to work properly.

Keep me posted!


#6

Motion detection is continuing to not capture people entering/exiting.


#7

Hi @bbzyldl8,

Thank you for reaching back out.

From what I can see, Alfred still hasn’t been updated on your Camera device. Please do that.

Make sure Motion Detection is enabled:

Also, disable Motion Detection Reminder to see if that makes a difference:

Keep me posted!