Videos I was not able to save can I get them back some how I had a Samsung j3 that broke and I was unable to save the videos before this happened it was Google play app download and not sure on the operating system is there any way to resurrect those?

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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Hi @codyalberts022191,

Thank you for reaching out to Alfred!

We are sorry to hear what happened to you. Your videos are kept on Alfred’s cloud for 7 days before they are automatically deleted, or until they are manually deleted before the 7 days are up. However, once they are gone, there is no way to recover them.

Please save/download your videos by following the instructions here in the future:

Hope it helps!