Video went dim after upgrading

video

#1

Which device has the problem? Camera
Device Model Name: iPhone 7 Plus
OS Version: iOS 12.1.4
AppVersion: 2.1.1 (Build 1024)

The bottom photo is when I first installed the free app and then decided that I would like this app enough to support the paid version. Somehow, right after I upgraded my video became very dim (top picture) on the camera screen and my viewing phone. If I open up the camera app, everything looks normal. For some reason it’s stuck on a dimmer setting just within Alfred. I have tried restarting the app and phone, as well as reinstall Alfred altogether to no avail. The most recent post on this issue was from a year ago stating a resolution should be found soon. Any advice? Thanks in advance!!
-Tony

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#2

Hello t.pasquale97,
I have the same issue on my Galaxy tab 8 A’s rear camera. Its been doing that for a couple of years and Alfred support doesn’t know what to do about it. Good luck with yours. By the way, thats the only problem Ive had with Alfred. I have it on 4 other devices with no problems. I have Athome and Wardencam and they don’t do that on my tablet.


#3

Hi Tony,

Thanks for reporting the issue.

Could you please try one thing for us? Enter the live feed of your Camera, turn on the low-light filter, turn off the low-light filter and see if the situation gets better.

Also, from the screenshot you provided, we found that the angle is a bit different between the pictures. Have you tried to move the Camera device a little bit to see if that helps?

Please keep us posted if you find out anything!


#4

Hello all!

I wanted to give an update for what seems to have fixed my issue. After trying all I mentioned in my first post and what Ricardo recommended - I was still having the same issue (camera was showing darker just within Alfred). What DID fix my issue was a full wipe of the phone and a fresh setup (not restoring from backup). Afterwards I installed Alfred and launched it, INSTANTLY everything brightened up :slight_smile: I could immediately tell a difference from the events Alfred had saved before I wiped my phone, vs what it looks like now.

IN CONCLUSION - I’d encourage anyone with this issue to try a complete erase + setup your device as new (do not restore from a backup, you very well may bring the problem back!).

Much love :v:
Tony


#5

Hi Tony,

Thanks so much for keeping us posted with your solution! I believe it would help a lot of other users who experience the similar problems.

To give Alfred a fresh start, here are some instructions from Alfred: