Video Post Process Filtering

video

#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Web Viewer / Downloaded Videos
Device Model Name: All devices
OS Version: win7
AppVersion: safari / vlc

The motion event videos clearly have a post process filter being applied that is increasing color saturation, vastly darkening the blacks / whitening whites, etc., with the end result being that important details are being lost in my videos. Is there any way I can get a copy of my videos without this filter being applied? I can see the video without the filter applied for a brief moment before the video plays in the web viewer.


#2

Hi Sean,

Thanks for visiting Alfred Center!

If you don’t want the video image to be filtered, please disable auto low-light filter:

Also, would you be able to send us a link to a Motion Event or even a photo of what you see on the Viewer? That way, we can give you more specific advice.

Keep us posted!