Video Post Process Filtering



It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Web Viewer / Downloaded Videos
Device Model Name: All devices
OS Version: win7
AppVersion: safari / vlc

The motion event videos clearly have a post process filter being applied that is increasing color saturation, vastly darkening the blacks / whitening whites, etc., with the end result being that important details are being lost in my videos. Is there any way I can get a copy of my videos without this filter being applied? I can see the video without the filter applied for a brief moment before the video plays in the web viewer.


Hi Sean,

Thanks for visiting Alfred Center!

If you don’t want the video image to be filtered, please disable auto low-light filter:

Also, would you be able to send us a link to a Motion Event or even a photo of what you see on the Viewer? That way, we can give you more specific advice.

Keep us posted!