It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Web Viewer / Downloaded Videos
Device Model Name: All devices
OS Version: win7
AppVersion: safari / vlc
The motion event videos clearly have a post process filter being applied that is increasing color saturation, vastly darkening the blacks / whitening whites, etc., with the end result being that important details are being lost in my videos. Is there any way I can get a copy of my videos without this filter being applied? I can see the video without the filter applied for a brief moment before the video plays in the web viewer.