Video displays upside down

video

#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Email used for Alfred login: ggrow@longleaf.net
Which device has the problem? Viewer or Camera
Device Model Name: camera, Samsung Galaxy Note 4
OS Version: Android 4.4
AppVersion: next to latest

Captured video plays upside down on my Nexus 6p with latest OS and app.

Even after I turn the Note 4 camera phone upside down, the ceiling of the room still appears at the bottom.

To view it upright I have to turn the 6p upside down.


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#2

Hi @geraldgrow,

Thank you so much for reaching out to Alfred!

There are two things you can try:

  1. Start a new live-viewing session. This should change the orientation.

  2. During the live-viewing session, you can find an icon below the image feed that looks like two rectangles. You can adjust the orientation with that, too.

Let me know if it helps!


#3

I have the same problem but I do not have any rectangles in bottom right corner. How can I adjust it?


#4

Hi Kaz,

When you enter Camera’s live feed, you will find a triangle on the bottom right. Click it and you’ll see a hidden menu where you can find the rectangles to adjust the orientation.

Please give it a try and let us know if you have further quesiton.


#5

Thanks! Found it by accident :blush: