Version 948 problems


#1

Which device has the problem? Camera
Device Model Name: iPad mini 2
OS Version: 12.1
AppVersion: 948


I’ve had two recurrent problems with my iPad mini 2 since updating to version 948. 870 was working normally. One problem is that Alfred discontinues power-saving mode on its own. I tap the lock icon, the screen goes blank, and a few hours later the screen is back on again. Tap the lock, does it again. Could be an hour, could be a day, seems random, but it unlocks itself. The other problem is that switching from back to front camera, from the app or the webapp, will sometimes (unpredictably) kick the camera offline. It will come back on in anywhere from a few seconds to a few minutes. The iPad is stripped of all other apps, notifications are off, and guided access mode is on.


#2

Hi Lee,

We’re sorry for what you have experienced. We have updated Alfred on App Store to fix this issue. Please go to our App Store page and update Alfred to the latest version.

Also, please ensure you have enabled Guided Access by following the instructions of this post prevent disconnections caused by app crash.

Hope it helps!


#3

I’m sorry, but not helpful. I’m already at the most recent version according to the Apple Store; there is nothing new to download. And as I pointed out in my question, I have all notifications off and Guided Access engaged.

I had access to the iPad’s location and was able to watch it. Power save (screen lock) goes off when I connect to the iPad. It doesn’t have to be to Alfred, just connecting to it via iTunes to back it up will bring the screen back on.

I hope that is helpful in diagnosing the problem. This only began when I updated to version 948; version 870 did not do this.


#4

I was also able to watch the iPad as I switched cameras, and caught it doing one of the going-offline-with-camera-switch episodes. The app quit entirely when I switched camera, then restarted itself a few seconds later. I had just switched from back camera to front, then switched back to the back camera when I did it. Again, all notifications (other than Alfred) are off, and Guided Access engaged. Version 948 does it, version 870 did not.


#5

Hey Lee,

Thanks for providing the details. We have reported this issue to our engineering team and we will try to identify the cause as soon as possible.

Also, would you please take a screenshot of your Guided Access setting page?

Please make sure you have adopted the settings to your iPad as the images below:

First: Enable (1) Guided Access (2)Accessibility Shortcut and (3)Mirror Display Auto-Lock

See the screenshot here

guided%20access

Second: Go to Display & Brightness > Auto-Lock, and change the screen-off time to NEVER

See the screenshot here

guided%20access%202


#6

Screenshot attached. My iPad (iOS 9.3.5, the most recent it will use) doesn’t have a Mirror Display Autolock setting. Guided Access and Accessibility Shortcut have always been on.


#7

Hi Lee,

Thanks for providing the screenshots!

Have you changed the screen off time to “Never”? Reinstalling Alfred might help, too.

Our engineers are working on identifying the issue. Please stay tuned to the next update!

Let us know if you have further question/feedback.


#8

I am having the same problem as Lee. I am also running iOS 9.3.5 on a 1st gen ipad. How can I roll the app back to the previous Alfred version until the new version is released?


#9

Hi Erick,

Could you please try to set the screen-off time to “Never”, DISABLE Guided Access, and DON’T tap the lock icon after you set up the Camera to see if the issue persists?


#10

Unfortunately iOS 9.3.5 does NOT have a screen off time setting. See that attached screenshot. Please point me to a legacy version that works with my iOS version.

Thank you
Erick A


#11

Auto lock in iOS 9.3.5 can found under general > auto lock.


#12

Hi Erick,

Does the issue persist after the setup?


#13

Yes it does I have even gone to the extent of moving the cameras to an easier place to reach.


#14

Hi Erick,

Could you please take a screenshot of your Guided Access setting page and tell us a bit more specifically about the issue you’ve been experiencing?


#15

My Alfred camera constantly disconnects after a few hours after restarting the app for no reason. I have made sure the power and wifi signal are strong and that no other app is running by resetting the ipad and only running the alfred app. This issue only started after i updated the alfred app to the latest version. To get it working again I don’t do anything special. All i do is restart the afred app. Not that it helps but I occasionally restart the Ipad to see if it makes a difference. It doesn’t