Upgrade is not working. I can't zoom and the quality is terrible. I've paid money but haven't been given access to premium

upgrade

#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

@Ricardo, should be able to help you with this issue


#3

Hi,

Welcome to Alfred Center!

Do the ads still pop up? According to our logs, this account has been upgraded to Alfred Premium successfully. For premium users, Alfred provides HD viewing/recording, ad-removal, 30-day Event storage, Motion Detection Schedule, Motion Events up to 120-sec long, as well as Zoom! Would you tell us what you’ve experienced more specifically?

Keep us posted!