It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Viewer or Camera
Device Model Name:
My camera is not working again. Now it is asking to update and gives a number (5012). But I AM travelling and cannot do it now! So my house is without surveillance. Cannot give you more details, I don’t have The mobile-camera here to see. However it has a Name XT1032. Thank you.