Two phones, as camera. Same model , same version:


#1

samsung GTI9031I

same options set: in one i have motion dected, but not in the other one…

…a mistery!


#2

Hi @alessandro.buffa2,

Thank you for reaching out to Alfred!

There are two things we need you to check:

  1. Were you watching live feed on your Viewer Phone when the movement took place? Alfred’s Motion Detection doesn’t work when there is a live session going on. If you end the live-viewing session and try again, Motion Detection should work.

  2. If you were not watching live feed, please check your Event Book to see if you can find the recording:

If you can find the recording but didn’t receive a notification, please make sure notifications are properly set up:

Let me know if this helps!