It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Viewer or Camera; I’m not sure.
Device Model Name: Viewer - Galaxy Note 9; Camera - Galaxy 7
OS Version: Both are latest Android
AppVersion: 3.15.1 build 1678
I have three cameras around my house, and use my current phone as the viewer. All 3 cameras show up on the home page, with current (and updating!) images. However, when I click on one of them it never connects to the individual camera. It does still produce video and alerts with motion detection, and I can view the clips produced thereby. I just can’t get to the real time view.
The other two connect and allow me to view real-time video from them, along with alerts and motion detection etc.
There is no variance as far as local WiFi network, version of the application, etc. The camera in question was working great until yesterday, then it just stopped connecting for real time viewing.