Trusted circle


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

Hi, thank you for reaching out to Alfred!

Could you tell us a bit more about the problem so we can look into it for you? Screenshot or videos can be really helpful. In the meantime, you can also find some quick solutions from our FAQ:

Hope this helps!