Trust circle prob


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

Build your FREE home security system by downloading Alfred:

Alfred won’t allow me to add another account



Thanks for reporting the issue.

First of all, please make sure you have added a valid account with

Also, could you please let us know what you see on the screen when you are unable to add the Trust Circle? Keep us posted.


I enter an email and it disappears from the screen, I see it has to be a Gmail account now


So Alfred telling me camera battery not charging but it’s full



We understand that you might not want to keep receiving battery notifications in this case. Please follow the instructions in the link to turn them off:

Hope this helps!