モーメント から削除できない

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:

OS Version: ios11
AppVersion:


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Hi,

Thank you for reaching to Alfred!
We are sorry that users with iphone cannot delete videos from mobiles for the moment. However, you can delete videos from WebViewer!

For WebViewer 1.0 :

  1. Move to Moment page.
  2. Press the pencil icon top left , click on those you want to delete then press the trash bin icon.

For WebViewer 2.0 :

  1. Move to Moment page.
  2. Press the cross button on the top left on the videos you want to delete.

Please note that your videos are kept on Alfred’s cloud for 7 days before they are automatically deleted, or until they are manually deleted before the 7 days are up. However, once they are gone, there is no way to recover them.

Please save/download your videos by following the instructions here in the future:

Hope it helps!