It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Viewer
Device Model Name: Through PC and Through App on phone Alcatel IDOL 4
OS Version: Windows 7.1, tried chrome and firefox and whatever the latest version of Android
AppVersion: Downloaded this morning from Play store 3.10.26 b 1518
Build your FREE home security system by downloading Alfred: