It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Viewer or Camera camara
Device Model Name: iphone 4 y iPhone 5 s
OS Version: 9 y posterior
En el iPhone 4 empezó a cerrarse sola la app, hace unos meses no tenía problema y ahora se cierra sola y por consiguiente deja de grabar. Tengo q abrirlo constantemente.
Explotó un iPhone 5 s por el sobrecalentamiento aun estando en modo reposo.
Y un androide cambia solo a las configuraciones. Los equipos están vacíos completamente y solo opera alfred con cuenta Premium, pero ya no va.
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We are sorry to hear what you’ve experienced. To avoid the Camera Phone crash, please try Guided Access to ensure your iOS Camera not deter by other application. You can see how here:
In the meantime, please try to disable the notification setting from other applications and dismiss them in the background.
As for the overheating issue, when a device is running nonstop, it is normal for it to produce some heat. To keep this to a minimum, we suggest you…
Use charging accessories from the original manufacturers.
Use a charger with timer.
Unplug the device for a couple of hours a day if you can.
Furthermore, we took a quick look at the connection logs and saw that your Android Camera tends to run on battery. Devices running on battery often enable power-saving mode and reduce WiFi reception capacity. To ensure continuous surveillance, we suggest you keep your Camera plugged in.
Please try this for a couple of days and let us know if it helps!