Stratus conde 1016

Recibo status conde 1016, pero no hay ninguna sesión abierta

I receive status count 1016, but there is no open session

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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Hi @ingkors,

Thank you for reaching out to Alfred!

Do you have access to your Camera? In rare circumstances, a Camera device could get disconnected without knowing it is connected. Therefore, the access stays occupied.

If you can check on your Camera Phone and let me know what you see, I will be able to help you out further.

Keep me posted!