It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
Which device has the problem? Viewer or Camera Samsung j 6 / Smart TVLed Samsung 32" mas tv não suporta o “APP”
Device Model Name: SAMSUNG J6 ESTÁ OK TV SAMSUNG SMART TEV 32" LED NÃO FUNCIONA
AppVersion: CELULAR VERSÃO ANDROID ORION 8.0