Since I'm a paying customer


#1

Since I have become a paying customer, the cameras don’t detect immediately unless it’s the sun coming in and out of the clouds. I have personally been testing the app. I’ve been home walking in front of the camera for an hour and no recorded events. The Alfred app seemed to work better before I paid and had lots of ads


#2

Hi Phil,

Thank you for supporting Alfred!

There are two things we need you to check:

  1. Were you watching live feed on your Viewer Phone when the movement took place? Alfred’s Motion Detection doesn’t work when there is a live session going on. If you end the live-viewing session and try again, Motion Detection should work.

  2. If you were not watching live feed, please check your Event Book to see if you can find the recording:

If you can find the recording but didn’t receive a notification, please make sure notifications are properly set up:

Let us know if this helps!