Security compromised (5001)


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

Time and date is wrong


#3

Hi Russell,

Thank you for providing the screenshot!

You see 5001 when the device has the wrong time setting. When a device has the wrong time setting, it can’t upload videos as it should.

Please check the time on your Camera and make sure it is correct. Also, please log out Alfred on your Camera phone and log back in again to update the new time setting.

This error message should disappear afterward.

Hope it helps!