Saying another all has taken control of my connection in the camera its the camera at home



To better identify the issue, please fill out the form below so we can give you more specific advice accordingly.

  1. The Gmail account you use to sign in to Alfred (Optional):

  2. App version (You can find it on the About page):

  3. Which device has the problem (Viewer or Camera name):

  4. Description (Any screenshot or video would be very helpful):

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This seems to be an issue with the latest update. Please try a reboot first as this has helped some users.


Hi, thanks for reaching out.

Apologies for any difficulties you experienced with. Please try these tips on Camera’s end to improve the issue:

  1. Enable Guided Access if you have a iOS Camera:
  2. Keep Alfred running on the screen (i.e. Do not press the home key but turn on Alfred’s power-saving mode instead)
  3. Do NOT press the power key after setting up Camera

Let us know if you need further assistance.