Retrieving Videos


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

I have the one month paid subscription: and had videos recorded which showed me a tie line of 28 days before they are deleted. But I do not see them in the app after 48 hours.

I want to retrieve the videos.

Which device has the problem? Viewer
Device Model Name: iPhone SE
OS Version: 11.1.2
AppVersion: 1.10.5

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Hi @dawnmariabrett,

Thank you for reaching out to Alfred!

From what we can see, there is no deleted record of your videos. Could you try log out your account and log back in to see whether the recorded video you want is still missing?

Hope it helps and let us know if you need further assistance!