It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
I have the one month paid subscription: and had videos recorded which showed me a tie line of 28 days before they are deleted. But I do not see them in the app after 48 hours.
I want to retrieve the videos.
Which device has the problem? Viewer
Device Model Name: iPhone SE
OS Version: 11.1.2