Refund please app dose not work

video

#1

To better identify the issue, please fill out the form below so we can give you more specific advice accordingly.

  1. The Gmail account you use to sign in to Alfred: repster.ra___@gmail.com

  2. Which device has the problem (Viewer or Camera name): all my devices dont show screen or mtion detect in result my house was robed and now cant use app

  3. App version (You can find it on the About page): newest one

  4. Description (Any screenshot or video would be very helpful):


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#2

Hi,

We are sorry to hear about what happened.

If you have connectivity problem, please follow the troubleshooting steps here to solve the issue: https://alfred.camera/forum/t/1073315

The most likely reasons are

  1. the Camera is offline because the reception is poor.
    https://alfred.camera/forum/t/512947
  2. the Power key or the Home key is pressed.
    https://alfred.camera/forum/t/611
  3. the Camera is running out of battery

Your Camera should have no problem staying online when it is fed with a strong and steady internet connection. Please give it a try!

Let us know if you need further assistance.