Recover moments


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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I’d like to recover lost “moments” I really need them


#2

Hi,

Thank you for visiting Alfred Center!

We are sorry but once the videos are gone, there is no way to recover them.

Please save/download your videos by following the instructions here in the future:

Hope it helps!