Recording freezes


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera - Viewer
Device Model Name: IPhone 7 Plus
OS Version: latest
AppVersion: latest

Why do some of my recordings freeze after they have been tripped by the motion detector? A 30s recording may only have 10s of video before it freezes on a frame for the remainder? This only happens sometimes.

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Hi @taylor.brenden,

Thank you for reaching out to Alfred!

Please send us a link to an Event so we can take a look and give you more specific advice.
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Keep us posted!