Recording freezes


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera - Viewer
Device Model Name: IPhone 7 Plus
OS Version: latest
AppVersion: latest

Why do some of my recordings freeze after they have been tripped by the motion detector? A 30s recording may only have 10s of video before it freezes on a frame for the remainder? This only happens sometimes.


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#2

Hi @taylor.brenden,

Thank you for reaching out to Alfred!

Please send us a link to an Event so we can take a look and give you more specific advice.
If you want, you can email the link to support@my-alfred.com.

Keep us posted!