Quiero recuperar videos de hace un mes, como le hago?

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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Hola es un Huawei y600-U151 con sistema Android 6.1 mi nombre es Jesús vazquez
Estoy U ido en la delegación Benito Juárez.

Son videos de principios de abril. Ayúdenme por favor

Hi @jesvacell,

Thank you for reaching out!

Your videos are kept on Alfred’s cloud for 7 days before they are automatically deleted, or until they are manually deleted before the 7 days are up. However, once they are gone, there is no way to recover them.

Please save/download your videos by following the instructions here in the future:

Hope it helps!

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