Puedo encender la camara desde el reproductor?


It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

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Mi pregunta es si se puede encender la camara desde el reproductor cuando la camara está fuera de linea.


Hi @avellanruiz2016,

Thank you for reaching out to Alfred!

Unfortunately, if your Camera Phone has been disconnected, powered down, or logged out, there is nothing you can do from the Viewer Phone to bring it back.

Please make sure your Camera is connected, plugged in, and logged in. On your iOS device, try Guided Access:

Hope this helps!