It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

Build your FREE home security system by downloading Alfred:


Billed 29.99 on credit card from Alfred Labs. What is the charge for and how do I cancel an further charges?


Hi Jere,

Thank you for visiting Alfred Center!

The membership you upgraded to is Alfred Premium, which offers Zoom, HD viewing/recording, 30-day Event storage, Motion Detection Schedule, Motion Events up to 120-sec long, as well as ad-removal! Please find out more here:

If you don’t want to get charged again, please follow the instructions here to cancel your subscription:

Let us know if you need further assistance.