Porque no conictar

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

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Please run a quick Camera Health Check to see if the power supply/connection can be improved: How Is Your Camera Doing? Do the Camera Health Check!

Also, please avoid pressing the home button or power key after you set up Camera in the future. Instead, you can tap the Lock icon on the bottom right corner.

For more info about connectivity problems, please read:

Hope it helps!