Por que no recupere videos que eran inapropiados

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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Hi @fokemon513,

Thank you for reaching out to Alfred!

Since you have subscribed to Alfred Premium, your videos are kept on Alfred’s cloud for 7 days before they are automatically deleted, or until they are manually deleted before the 7 days are up. However, once they are gone, there is no way to recover them.

You may save/download your videos by following the instructions here:

Por q quiero recuperar todos los videos que borraro

Hola @fokemon513,

¡Bienvenido a Alfred Center!

Please read about where your videos are temporarily stored here: https://alfred.camera/forum/t/278/
To SAVE them, please follow the instructions here:

Please note that since you are a Premium user, your videos are kept on Alfred’s cloud for 30 days before they are automatically deleted, or until they are manually deleted before the 30 days are up. However, once they are gone, there is no way to recover them.

Hope this helps!