Picture Quality

video

#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Camera
Device Model Name: iPhone 4S
OS Version: 9.3.5 (latest from apple for this phone)
AppVersion: 1.12.0 (Build 858)


Hello - I recently upgraded my camera phones and both lost video resolution. It looks like the resolution i had on the free version. When i upgraded to paid service, the resolution was high. I have good wifi. How do i get high resolution back?


#2

Hi Jason,

Thanks for visiting Alfred Center!

To deliver higher-resolution feed, the Premium version is more data-intensive. If the connection is weak/not stable, it might affect the quality of HD live feed.

Would you be able to send us a link to an Event so we can take a look and offer you more specific advice?

You can run a camera health check to find out your connectivity status:

Hope this helps!


#3

Is there ANYTHING @ ALL that can be done on the “VIEWING” end to improve the resolution side of the image that can/will allow the display to be tweaked to a better “end image” that can possible be taken
:thinking: ? And that’s No Bull:poop:…


#4

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#5

Hi Shaun,

Thank you for the inquiry!

Alfred’s resolution depends on a variety of factors, including device model, light, and connection speed. Experimenting with the connection as well as setup could yield a more satisfying result.

You can also try Alfred Premium, which offers HD viewing/recording, ad-removal, 30-day Event storage, Motion Events up to 120-sec long, as well as Zoom! Find out more about the package as well as watching some comparison videos users shared with us here:

Hope this helps!