It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.
i have many different model cell fones
i am learning slow but sure
but if a fone falls asleep its very hard to wake
if i am home i can go over and slide the lock to unlock
but if i am not at home i can not get it back on line
Which device has the problem? Viewer or Camera
Device Model Name: