Phone fall asleep

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

i have many different model cell fones
i am learning slow but sure
but if a fone falls asleep its very hard to wake
if i am home i can go over and slide the lock to unlock
but if i am not at home i can not get it back on line
thank you

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:

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Thank you for reporting the issue!

If you have connectivity problem, please follow the troubleshooting steps here to solve it:

The most likely reasons are

  1. the Camera is offline because the reception is poor.
    How to… Help Alfred Get the Most out of Your WiFi
  2. the Power key or the Home key is pressed.

Your Camera should have no problem staying online when it is fed with strong and steady internet connection. Please give it a try!

Hope it helps!