Not recording on motion


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera, unknown
Device Model Name: Moto G6
OS Version: W10
AppVersion:


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#2

Hey,

Welcome to Alfred Center!

To check if Motion Detection works on your device, please follow the instructions below:

Go to your Camera > Make sure you are online > Turn on Motion Detection > Wait until it starts working > Put your hand in front of the lens

Now, there are three things we need you to check:

  1. Check if you are seeing a recording sign on the top right corner of your Camera phone
  2. Check if you receive a notification on your Viewer phone
  3. Check if you can find the Events in your Event Book. (it is on the bottom-right corner on Camera’s thumbnail)

Please note that Alfred’s Motion Detection doesn’t work when there is a live session going on. Don’t forget to close the live session during the test.

Let us know if you find out anything abnormal in the process.


#3

Thanks Ricardo,
Everything is working fine, I was unable to locate the recorded video because the word ''Moments" for the link to my recorded video files was a little hard to understand.

A much better English language choice for the web page might be: “Recorded Video” or "Captured Video Logs or files


#4

Hi Ron,

Thanks for the suggestion! We will report it to our app design team. Let us know if you find other inappropriate copy on the app!