Not able to view video once a motion happens

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name: Iris 402
OS Version: Android 4.0.2
AppVersion: Latest

It shows that there is a video of the time when motion happened but when i click it shows only the pic of Mr Alfred.

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Hi @rahulsamsungphone,

Thank you for reaching out!

Does this happen with a lot (or all) of your videos? If it’s a lot of them, the problem is likely to be related to your Camera Phone. If it’s one or two, would you be able to try to watch the same clips from Alfred’s WebViewer and see if it works?

Please keep me posted!

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