No push notifications

notification

#1

not getting push notifications, camera seems to be working fine, it is a samsung s4. my viewer is a samsung s6 edge plus. both are android phones. i can see the video from the app, but i don’t get any push notifications from motion detection,they are both turned on in the app.


#2

Hi @denis1038,

Thanks for joining us at Alfred Center!

So you can find the Events in the Event Book but you don’t get notifications? Is your Viewer Phone connected to the Internet?

Just as a reminder, Alfred’s Motion Detection does not work during live-viewing sessions for the moment. If that’s not the case, please let me know so I can look into it some more for you!


#3

i have the same issue. i can see events are being recorded but push notifications recently stopped.
the camera is an update to date samsung note 4, the view is an up to date samsung s8.


#4

Hi @newflavour,

Thanks for joining us at Alfred Center!

Could you please check two things?

  1. Make sure notifications have been enabled in the app:
    How do I set up notifications?

  2. Make sure you have allowed notifications from Alfred on your device.

Chances are when the motion has occurred but the connection of your Viewer Phone is not stable, Alfred will not resend the notifications. Hope it helps!

Let us know if you need further assistance!