No notification emails


#1

I get mo notification emails when motion is detected?
It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Viewer or Camera
Device Model Name:
OS Version:
AppVersion:


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#2

Notifications do not come through email. You need to have Alfred App installed on your viewer device and notifications turned on in settings. Notifications come through the App not your Gmail.
Regards


#3

Hi @jwoodhope,

Thank you for visiting Alfred Center!

As @pinkylee020 said, the notification is sent to your Viewer phone directly instead of by e-mail. Could you please check two things?

  1. Make sure notifications have been enabled in the app:
    How do I set up notifications?

  2. Make sure you have allowed notifications from Alfred on your device.

Let us know if you need further assistance!