No graba cuando aun a pasado gente


#1

It would be really helpful if you’d provide the following information so our engineer colleagues can identify and solve your problem sooner.

Which device has the problem? Camera
Device Model Name: samsung s4
OS Version:
AppVersion: ultima

No graba como una version anterior. Pasa gente y no se percata que tieme que grabar.
Saludos


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#2

Hi,

Thank you for reaching out to Alfred!

There are two things we need you to check:

  1. Were you watching live feed on your Viewer Phone when the movement took place? Alfred’s Motion Detection doesn’t work when there is a live session going on. If you end the live-viewing session and try again, Motion Detection should work.

  2. If you were not watching live feed, please check your Event Book to see if you can find the recording:

If you can find the recording but didn’t receive a notification, please make sure notifications are properly set up:

Let me know if this helps!